We respond to all booking requests. Sometimes emails are filtered to spam folders. Please check your junk mail folder. If you haven’t received a response, call 08 7099 2292 or email support@farebuddy.com.au.
Your card will be charged only if the booking is confirmed exactly as quoted. If not confirmed, no charge will be made.
Please email any requests for meals, wheelchair service, frequent flyer details, or assistance to support@farebuddy.com.au.
Call our office at 08 7099 2292. Most changes incur a fee. Requests by email are not accepted.
No. Once a ticket is issued, the name cannot be changed under any circumstances.
Domestic flights require government ID. International travel requires a passport valid for 6 months from travel date and a valid visa. Please confirm visa requirements before booking.
If you are not a citizen of that country, you must have a return or onward ticket.
You must cancel or change at least 24 hours before departure. Otherwise, the ticket will be void.
Luggage allowance is usually shown on your E-ticket. If not, please call 08 7099 2292.
If refundable, refunds may take up to 8 weeks after cancellation to process.
Tickets are generally issued within 4–6 hours. For urgent cases, we issue them immediately. Once ready, they are emailed to your provided address.
For assistance, email support@farebuddy.com.au or call 08 0000 0000. From overseas, dial +61 8 7226 3678 and provide your booking reference.
